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Monday, 16 January 2017

Live Chat Software Benefits

Live Chat Software Benefits

Various Uses and Advantages: Here is a list of the many ways that live chat software can improve a website and enhance the customer experience. Obviously, live chat is an alternative to a call center. It gives users a way to immediately resolve an issue. It is also much more efficient and cheaper than a call center. There is no need to have a lengthy series of option numbers for the customer to navigate. It is far easier to bring up a chat window or a pop-up window right then and there as the user is navigating the site. Hold time is also much shorter, which possibly saves many customers from abandoning their activity. Also, support staff can handle multiple conversations at once. This is one of the biggest reasons why live chat is so efficient.

Advantages that are real

  • When it comes to using live chat services as a help desk, efficiency between support staff is also increased. They can exchange ticket information more easily making it faster to get the customer the right support. They can check that the customer receives the right answers to his or her questions. Live chat also gives support staff a better understanding of a client's issues and needs. They can visually see what the customer or user is doing. Actually seeing the issue gives support staff a much better idea of the problem as opposed to just hearing about it.
  • Another perk to consider is a support staff member can twofold as a sales person. They know what a customer is looking for, and they can also see what kind of items it is that they are shopping for. So, a customer support agent can make additional purchasing suggestions to customers. You could even use live chat for this purpose alone. Every time a customer logs on and starts shopping, there is a support agent opening a pop-up chat to suggest additional items based on that customer's needs.
  • Many live chat services have great features such as, the ability to track the activity of a user. This gives the owners of the site a way to assess the behavior of their users. All website owners strive to make their sites as customizable as possible. This live chat feature is one of the best ways of doing that. Live chat software is still widely used by most retailers. Any website that does have live chat has a significant advantage because it makes the website much more attractive.
  • Last, there is the added benefit of reaching leads that would otherwise be unreachable. Using live chat software, Retailers and website owners can contact leads that are unreachable to them via email or phone.

Statistics:

The results are somewhat astonishing. Here they are.

  1. 38% of shoppers who had a live chat said that they made their purchases based on the conversation that they had.
  2. 90% say that live chat is helpful and that it improved their experience.
  3. 44% say that live chat is one of the best services a website can offer.
  4. 63% of online shoppers are likely to return to sites that have live chat. The same number of people says that they are likely to make a purchase from that site.

Overall, live chatters are six times more likely to make a purchase than nonchatters. Chatwoo.com is quite preferred software choice for people.

Sunday, 15 January 2017

Live Chat Software Web based

Live Chat Software Web-based

  1. LIVECHAT- This offers Help Desk Software & Live Chat for business. It joins more than 14,000 companies from more than 140 countries and offers an amazing customer support.
  2. LIVEHELP- This is flexible & easy live chat software for website. In a single click, visitors visiting or browsing sites can have a chat with supporting representatives in real time.
  3. NABD- This is an Online platform for live chat between clients and customer care representatives for prompt, effective & satisfactory service.
  4. HIPCHAT- It permits chat privately & in a group with sharing of files & interactions.
  5. SMARTSUPP- It enables recording of visitors with live chat for free. It offers a free package having unlimited supporting representatives. It increases conversions till 500%, thereby improves the loyalty of clients.
  6. FRESHDESK- Live Chat solutions offered by Freshdesk assist in engaging website users proactively and to chat with them in real-time. These chats can be converted to tickets and can be transferred to other representatives in the team of customer care to assist those clients.
  7. USERLIKE LIVE CHAT – It offers Live chat for websites & mobile. It is able to work on any device, so it offers customer support everywhere, whether the client is browsing from their desktop, tablet, smartphone.
  8. FOCALSCOPE- Web-based live chat is offered with private & group mail management & mail threading.
  9. PURE CHAT- It assist in increasing the sales and generating more leads. It allows to add live chat and software to track the visitors visiting the site to engage better prospects.
  10. TIDIO CHAT- A mobile-friendly solution to contact the clients. Features it offers comprises a multilingual support, offline messaging & customized interface.
  11. CONTACTGATE - It is considered as one place to interact with customers for the entire business.
  12. CHATWEE SOCIAL CHAT WIDGET- It facilitates interaction between online communities members in real time.
  13. SNAPENGAGE - This live chat solution pulls data from social media sites & CRM systems to offer a complete view of customers.
  14. PROVIDE SUPPORT LIVE CHAT - It provides a solution to monitor the website, and Live help chat for online clients support. HELPCRUNCH – It is a platform where clients communicate with each other for web businesses & mobile with features like CRM, lead management & increased engagement.
  15. LIVEHELPNOW SUITE – It is a software dedicated to customer service with help desk features such as email/ ticket, live chat, call back and knowledge base.
  16. SUBIZ - An online live chat tool convert website into a real store with the effect of human touch.
  17. TAGOVA LIVE CHAT SOFTWARE- Web-based live chat software having features like file sharing, call recording, screen sharing, video call and analytics.
  18. HAPPY FOX - A Helpdesk ticketing software assists clients to remove the clutter and manage queries of customer service in a simple way from several channels.
  19. 1CLICK CUSTOMER ENGAGEMENT SOFTWARE - A live chat solution offers Video+Voice+Text chat options and co-browsing to engage the live visitors.
  20. CONVERSITY - It adds the Live chat to mobile apps so as to increase the client's engagement.
  21. DRIFT - It is an app dedicated to communication which drives prompt customers acquisition with live chat and increases retention with this app messaging.
  22. LIVECALL - This software permits to communicate via voice with people, who are currently browsing the website.
  23. TOCTOC – It offers Web app & live video chat for business. It improves the customer support & campaigns for web marketing.

Live Chat Support Software Comparison

Live Chat Support Software for Comparison

Live Chat Support software allows online visitors to receive quick live help directly on pages of a website via a chatting widget. Many live chat software providers deliver a free plan, and around all have a trial period at free of cost. The comparison chart is made to compare different pricing plans having variety of live chat solutions. The free trial period enables user to test live chat software which is fit as per the requirement. It is very compatible for online shopping, eCommerce to help the customer to select items during the purchasing process. The chat software supports online store which has to be installed on the system. The web page gives information about live chat tools. It is made for small and medium sized enterprises.

Main factors of Live Chat Software

1. File Management. 2. CRM Integration. 3. Real-time monitoring. 4. Customer analysis. 5. Visitor tracking. 6. Chat functionality. 7. User activity monitoring.

Live Chat Software Services

Live Chat support has proved to customers to be a right solution for them. It keeps customer so happy and satisfied with more outstanding services regarding buying process. Live Chat is based on recent technology which is independent of 3rd party protocols. The desktop apps are made for Mac OSX and Windows. This software increases online sales and provides outstanding customer service. Live Chat can be added with 60+ services that involve Facebook, Google Analytics, and Zendesk. Some important applications are given below:

ChatToolTester.com: This website provides live chat tools to small and medium-sized enterprises which are used to enhance their existing support structures. It is responsible for tracking online visitors to solve their problems and get separate place among the competitors. Their latest tool tester project began in November 2015 which is known as AppToolTester.com. The team of app makers is available to create mobile apps for iOS and Android phones.

P3Chat: It is an easy live chat solution that supports Skype and Google Talk and also having 20+ language support. It has specialization to convert online visitors to customers and act as a tool for each sales person to be a sales ninja. The main advantage of this website is that a user can use single widget code on many websites without any restriction.

iAdvize: It is a chat solution that enables organizations to make interaction with their online visitors in real-time system. It is comprised of behavioral targeting engine, customized graphic design and multilingual support. The live chat software is available via click to call, click to video and click to chat. Customers can easily recommend this service on its own website also.

Live Chat Software Comparison

Netrox SC: It is live chat software which is made for real-time sales and customer support on website. It has free as well as paid versions which are available for users. A free trial period of 14 days is also available to test PRO features. This website powerful engagement system having unlimited engagement scripts for PRO subscription plan.

HeyBubble: It can track visitors in real-time system and linked them to chat that provides outstanding customer service. It allows user to ask query before buying on website. It offers an elegant non-intrusive chat that is linked in bottom corner of the organization’s web page for communication of users and owner.

Live Chat Software for Mobile

live chat software for mobile

Live Chat Software for Mobile

Live Chat Software is a very useful application for Android and IOS devices that involves all necessary features for communication. The application provides notification of new incoming chats until and unless user will sign out of system. It enables a user to run some chat software on Android/IOS phones. This app will keep in touch owner with website visitor anytime anywhere and enhance the customer’s availability. It targets for a mobile visitor chat in two step process. A user has to create rules and needs an invitation that complements the boundaries of mobile phones. An application named BoldChat involves innovatively designed mobile chat invitations to enhance customer engagement. When a user wants to start a chat by any means whether clicking on chat button or by accepting a mobile proactive invitation, then chat conversation on the visitor’s page.

Key factors of Live Chat Software

1. Administrative Controls. 2. User Controls. 3. Auto-Adjustments. 4. Achieving Intelligence. 5. Increase Operational efficiency. 6. Drive business. 7. Quick and easy to install.

Live Chat Software for Mobile Services

Live Chat Software deliver some experiences via seamless integration with iOS applications and an iOS/Android-optimized mobile sites. The implementation of the solution is fully connected within infrastructure by an application named “plug and play”. The features included are drive business, enhance operational efficiency and screen sharing. The customer information is necessary during viewing of product. Agents provide facility to user to give a display button in chat window so that they can get proper guidance of a particular page. Some important points are given below:

Kayako: It is more than a live chat. The team and customers can receive the conversation on user’s website and across real-time, channels, etc. It provides real-time service, quick answer of a query. It offers support to users as per the requirement. The agents recognize easily the visitor by getting over finish line and provide help as per they needed.

Userlike: It is available for website and mobile support. The important factors are usability and dedicated support which are provided to the user. The deployment of Google tag is possible via this application. It is an outstanding solution to sum up the necessary applications. It is integrated with the business tools t enhance the customer’s usability.

Zopim: The owner is stay connected with the website users who are using this app for Android phones. The notifications are displayed on the top of incoming chats and messages. The user can chat anytime with the owner as per the requirement to resolve the problem.

Some more Live Chat Software for mobile

BoldChat: This app is useful for a real-time list of users who are working currently on the website. The owner is able to invite visitors to see the referred information. This app is available on a store at price of $4.99. It is designed for mobiles to create rules.

Hipmob: It minimized the phone support by 60-70% that has importance for users to measure over many businesses. The company has received 50 fold to interact with the customer and also provide desired response by support executive.

Chatwoo.com: It is popular chat software which is able to resolve problems as per the requirement. The company provides SSL grade security to keep safe from suspicious worms. Chatwoo.com monitors from one admin account and design multiple accounts.

Live Chat Software ASP.net

Live Chat Software ASP.net

Live Chat Software ASP.net

Make customers happy with live chat support software

Live chat support software is the easiest and fastest way to connect and convert website visitors to customers. Determine customer issues faster by seeing what customer’s type (even before they send it) or what they are presenting on your website. Offer quality responses using readymade templates and records of predefined messages & greetings. Bring in experienced executives to help new agents and present quality responses to customers.

About Live chat software ASP.net

Live chat software ASP.NET is an open-source server-side web application framework planned for web development to produce vigorously. It was developed by Microsoft to permit programmers for building dynamic websites, applications, and web services. The ASP.NET SOAP extension framework allows ASP.NET mechanism to process SOAP messages. Asp.net is a re-implementation of ASP.NET as a modular web framework, in concert with other frameworks like Entity Framework.

Live Chat Customer Service Benefits and Advantages

When you set in Live Help to your industry website, it allows you to reduce customer service response time and boost customer satisfaction. The majority of companies fail to use their website proficiently to provide information right away to potential clients.

Adding Live Chat to your website provides the following benefits

By providing immediate assistance via. Live Chat you can increase your online revenue with higher conversion rates and larger order sizes. Start selling immediately by chatting to your customers that are online and browsing your website now. Adding Live Chat to your website provides the following reimbursement:

Live Help increases and builds customer trust and confidence in your businesses products and services. Clients are easily able to have their questions and concerns answered before they depart your website when using Live Chat.

Live Help customer support will enable your company to lessen the on the whole cost of providing customer service via. Toll-free telephone support lines within your conventional help desk system.

Live Chat allows your online customer service representatives to attend to your client's needs while they are browsing your website and before they quit guesting a competitor’s site.

Chatwoo.com n award winning live chat software

Chatwoo is an award winning Live Chat Software for live help, live hold up, visitor tracking, and proactive chat support for your ASP.NET sites. It allows operators to chat with guests in real time. As a software based solution, there are no additional monthly fees, overhaul fees or per operator charges. It converts browsers into customers and delivers maximum ROI from every click-through to your business site.

Features which make Chatwoo the finest among all others

Create unlimited departments; allocate an unlimited number of operators to each department. It's not a host solution.

Upload your company logo and operator photo. Modify operator greeting and system messages. View visitor's IP address, host name, country, browser type, pages visited, referrer address, and extra information. This information will allow you to define your marketing strategies better. Transfer calls from one operator to the other, for example, transfer a customer from a sales assistant to a prop up operator or escalate a call from an operator to a manager. One operator can handle any number of chat sessions at the equal time. Each session runs in a separate room tab in the Operator Console. This "pro-active" feature allows you to automate/configure a timed chat request graphic to pop up on a specific page of your website after a designated time. This is great for inviting guests to chat who linger on a particular page for a while.

Live Chat Softwares for Customer Support

Live Chat Softwares for Customer Support

Live Chat Softwares for Customer Support

Live Chat is considered as one of the most popular option to interact with the clients and to offer fast answers to their queries, issues or any complaints, if they have. To deliver maximum clients satisfaction, Live Chat is the best option, better than phone or e-mails. Considering this, no. of Live Chat Softwares are available in the market, but the best ones who are dedicated to offer excellent customer support are only few.

So, here comes some of the best Live Chat Software for Customer Support.

  • LivePerson- The first software for live chat available on the web. It has a brand value and considered as very popular choice to meet the needs of live chat. But, it is quite expensive, it is offered at $99.99/month. It has a wide range of analytical tools, to convert clients into sales. Here one agent assigned to each and every customer, until their issue gets resolved.
  • Comm100 Live Chat- It is designed in a simple manner. It offers plugins to manage the content. It is customizable so that it can be fit as per the style and brand. It permits clients to assign the rating to chat operators.
  • BoldChat- It has various tiers of live chat software which depends on the size of business. Its price ranges from $99 to $999 and changes year to year. A free option is also offered here. Visitors are not tracked and do not permit to customize the chat window.
  • Kayako Fusion - A Supporting desk company offers a wide range of services designed around the clients. It is a live chat product integrates a helpdesk solution. It offers chat records & keeps the history of the conversation. There are no. of live chat programs, buttons, and windows of live chat which can be customized and fit in with clients unique style & branding. It offers a lot of information, data in detail & analytics. It is dedicated to businesses operating on global level & to larger companies. It offers an excellent customer service via Live Chat.
  • LiveHelpNow- It offers everything which a client wish in one full package. It provides a complete live chat solution to its customers. It integrates with Google Adsense, Google Analytics, and Salesforce to assist clients to build on their prior experience of platform. It permits live chat operators to access Twitter or Facebook profile of customers to know, whether client searched for the company earlier or not. There is a function named Whisper, it proves invaluable if new supporting representatives are trained. To resolve the issues of customers in a very less span of time, it permits operators, starters & administrators to whisper to each other. It also has a request option of mobile chat which alert clients via email or text message that their customer has some query. Now a chat window will be opened by a client on his mobile phone. Overall, it is considered as an ideal choice for small to mid-size businesses, which is user-friendly & never compromise on features.
  • WebsiteAlive – This is primarily meant for Small businesses. WebsiteAlive combines proactive chat, mobile and real-time email notifications with full options of customization without any coding. It is an excellent choice for owners of several sites. The price of software is $69.95, more expensive than other options.

Live Chat Software India

Live Chat Software India

Join website visitors all over India and get extra leads

What improved customs to offer them help then through a quick chat on your website? It’s way quicker than email and more competent than a phone. Don’t make your clients wait. One live chat software agent talks ten times extra than the phone agent. Make Live Chat your go-to client service device within minutes.  Live Chat Software India is a successful client service and sales tool for your website all over India and other countries too, that enables visitors to instantaneously communicate with your personnel. Guests to your website merely click a Live Help button and are linked with one of the representatives. Representative then assists the visitor by providing information, links, graphics, or even guiding them from side to side by website. The Live Chat explanation is provided on an Application Service Provider (ASP) source. This means there is no hardware to install, and you can get on track instantly. It can support hundreds of net chat rooms and thousands of guests without any lapse in response time.

How Live Chat works for fulfillment

  • Indulge the clients.
  • Help those who need it, get in touch with people on your website and blemish them in the right direction.
  • Most cases are resolved on spot, 8 out of 10 times the customer not even have to chase since the case have been resolved during chat.
  • Find out new opportunities by approaching clients directly on site
  • Keep pathway on the performance.

Live chat features which makes it exclusive

There are many features which make live chat very vital Chatting is simpler with Live Chat; your agents get all the tools and information they need to offer quick and painless customer service using live chat. You can literally take a look into your customers’ minds using live chat. Everything that customers are typing in is visible in the chat window even if they don’t send it over. Save time by creating canned responses for discount information, you’re pricing and links to specific places on your website. Tagging your chats will give you access to a whole new level of customer data, by adding a short ticket to a chat you will be able to come out statistics for a particular type of cases only. Both the agents and customers can use live chat to exchange files. No need to use pesky lines or emails attachments, simply drag and drop a file on the chat window. All chats are stored and can be accessed later on. Using rich filtering options, you will be able to rapidly find conversations that comprise a certain expression, were handled by a particular agent or happened during a specified time frame.

Why is Chatwoo the only chat alternative

Chatwoo gives you limitless chats and no questions asked. Now, nobody can stop you from engaging with your clients. There are many more features below which formulate chatwoo varied from any new chat option Chatwoo works across your entire internet properties. Built to empower your sales and support teams with precedence tiers, transfers, user roles, monitoring, reporting and team chats. Customize the whole lot! The chat window, agent photos, company logos, chat buttons, and agent greeting messages. Chatwoo will not impact your website's initial-load performance thanks to synchronous loading.

Live Chat Software Drupal

Live Chat Software Drupal

Live chat support -the ultimate web service

Live support is a Web service that allows businesses to converse, or chat, in real time with guests to their Web site. Live support is a Web service that allows businesses to converse, or chat, in real time with visitors to their Web site. Live support applications are generally used to provide instant customer support and information to patrons and customers. Exact features and functions of live support are application explicit, however you can usually expect a live chat application to offer real-time visitor monitoring, custom chat windows, unseen traffic analysis, website integration and secure administration control.

Live chat software Drupal is free

Live chat software Drupal is free, open-source software that can be used by individuals or groups of users -- even those missing technical skills -- to create effortlessly and manage many types of Web sites. The application includes a content management platform and an urbanized framework. Drupal is written in the PHP programming language. The software is ready-to-use ahead download and also includes a Web-based installer and adds on modules. The software supports content management, mutual authoring, newsletters, podcasts, image galleries, peer-to-peer networking, file uploads/downloads and more.

Chatwoo a user-friendly solution

Chatwoo is a free, rapid, high performance and most user-friendly live chat key. It allows you to live chat with website visitors, monitor site traffic, and analyze visitors' web activities; including their search engine and keyword usage. It is as powerful live chat software module! Allows you to talk with your website visitors, monitor traffic and analyze visitor’s behavior. From your main Drupal CMS installation, your can supervise the chat on other Drupal websites, shopping carts or different CMS. Our live chat module is the most scalable and flexible Live Chat for Drupal websites.

Benefits of chatwoo

  • Unlimited Domains: With its incredible multiple domains feature, it's easier to supervise all your internet sites in Drupal, in any other CMS or a regular page.
  • Unlimited Agents: The number of agents isn't a restriction in our Live Chat solution thanks to the unlimited agents feature.
  • Real Drupal Integration: this Server is like any other extension in Drupal that can be effortlessly installed as a module available for versions 7.1 and above.
  • Chat from Anywhere: Monitor your visitors from the soothe of your desktop. If you're outside of the office, you can also view guests from your iPhone/iPad, Android or PlayBook.
  • Highly Customizable: From displaying photos for each client service agent to a complete logo re-branding
  • Easy to Install and Configure: Install and supervise server as you would any other module in Drupal.

Drupal Chatwoo plug-in

Live Chat Plug-in for Drupal allows collaborating with your Drupal website visitors. It is fully customizable, light-weight, simple to install and requires just a free account at Chatwoo to complete the integration with Drupal websites. Chatwoo readily integrates with Drupal. You can embed chatwoo in a site page or use the floating chat bar on every page of your website. Your users can start voice, video and text chat from anywhere, anytime. All features of chatwoo including private chat, chat rooms, games, real-time conversion and more will work smoothly on your Drupal site. You can limit chatwoo to certain user groups as per your choice.

Live Support Software PHP

Live Support Software PHP

Live chat an excellent way to supervise

LiveChat is online customer service software with support, help and analysis capabilities. It was first launched in 2002 and since then it is urbanized and accessible in SaaS (software as a service) business model. Companies use LiveChat as a single point of contact to supervise from single software every customer service and online sales activities that normally are provided using different channels (converse, email and social media) and numerous tools. LiveChat is used by 13,000 paid clients from 140 countries.

Live support software a vital way to provide online support

Live support software (also called live chat and live help) is a popular term for online chat applications planned specifically to offer online support to users of a website. Such software is used to offer immediate help to visitors on a website. Live chat is mainly used for text-based communication; however software provider’s package services like voice, video, helpdesk, CRM systems along with text chat.

Php live support software an efficient console

Live support software PHP is great budget live support software for many reasons; particularly its streamlined operator and management dashboards, which are fine designed and permit you to easily navigate your way. It also applauds the promotional features and customization options.

PHP Live offers an outstanding list of features and good customization options.

For a small website trying to construct a support team while saving money, PHP Live delivers low-budget helpdesk software and many more features As a web-based live chat service, PHP Live is a double-edged sword. By offering this service online instead of installed software, you are no longer tied to your office Your support team can work from anywhere in the world.

Creating an account with PHP Live

After you log into your PHP Live account, you have quite a lot of tools available from the homepage, including advertising, exposure, and customization. The marketing menu permits you to incorporate social media, including Facebook and Twitter, observe marketing campaigns and track clicks for precise campaigns. The reports section delivers information about your customers and their surfing habits. In the customization menu, you can upload custom chat icons and logos, choose from a few obtainable themes or generate a library of external URLs for your operators. Creating an account with PHP Live is an easy process that requires only a few minutes. You can sign up with the live chat service, set up your account and add a Chat Now button or link to your webpage in less than an hour, depending on your customization options.  PHP Live creates a standard code for you to utilize. Merely copy and paste the HTML onto your site. If you have coding abilities, you can, of course, add your own code and make essential or cosmetic adjustments.

Chatwoo – customers deserve the best in live chat

Chatwoo is live chat software built to hold up the enterprise. That’s why cream of the crop in eCommerce, education, healthcare, technology and more consistently turn optimizes sales and delivers consistently customers service on desktop and mobile. Integrating Chatwoo with your website is merely the most excellent way to engage your customers in real time. For more than 15 years, The world’s most innovative online retailers and enterprises have trusted Chatwoo live chat software to thrill users, reduce cart abandonment, provide personal support services and revenue growth.

Live Chat Software features

Live Chat Software features

Live Chat software delivers many other features apart from just chat. The features involve such as co-browse with online shoppers, learn to find the website and push links to visitors. The website visitors should be interacted and provide required help. The multiple chat sessions can be handled by new agent at the same time. Every session executes in an autonomous room tab in the Agent Console. In room tab, the incoming chat request can be accepted or ignored by clicking on “Accept” or “Ignore” button. The live chat supports thousands of visitors without any breakdown in response time. The live chat solution is powered by reliable chat engine. A chat engine named Cute Chat, which is an ASP.NET chat software.

Main factors of Live Chat Software

1. User-friendly. 2. Monitoring. 3. Proactive Chat. 4. High load support. 5. Plugins. 6. Security. 7. Spell Checker. 8. Receive an alert.

Live Chat Software Services

The chatting with customers has been tagged with the pre-type responses. For every response, a user can add tag linked with common related words. The team members provide quick response to messages quickly. The live chat can be added easily to user’s website that allows customers to chat with other users. This is done without switching between a pop window and user’s website. This keeps visitors to be engaged. For any website, Chatstack is scalable with unlimited departments and operators. Some important points are:

Velaro: It is live chat software which is created to provide support the organization. Therefore, the vendors in education, technology, healthcare and eCommerce deliver customer service on mobile and desktop. More than a decade, the chat software delivers security, performance management and security made to increase the help.

BoldChat: It comes with the three types which are Pro, Premier, and Enterprise. Each feature having its own features and functions. The main differences between above two are to set its own custom messages, chat load distribution and integration with Salesforce between agents. The Active Assist allows user to use client’s computer and screen sharing.

SmartSupp: It is a live chat program that allows website owner to track and record visitor clicks and mouse movements from agent dashboard directly. The conditional message system allows owner to send messages which is based on specific conditions, urge to engage with user without time costing.

WebsiteAlive: It delivers different services of live chat. One unique offer is the capability to select live chat representative on pay for performance scale. This application can be customized easily and ready for set up.

Selective Live Chat Software features

LiveHelpNow: It is a full-service customer management. It integrates ticket-based support, live chat, knowledge base, and call management. Some extra functionalities are provided by this software.

Kayako Engage: It is best for its helpdesk software which will be used by many companies all over the world. It will link customers with helpdesk that fulfill the requirements of customer. The chats can be easily established, routed and assigned within a click of a button. This made possible by Chat Gateway service which is a cloud-based option.

Comm100: From many years this chat program offers high priced plan with price tag with all size of businesses. The built-in features such as automatic greetings, extensive customization and real-time visitor monitoring.

Live Help-Chat Software for Android

Live Help-Chat Software for Android

The innovative technique- live chat software

It’s mainly instant messenger with a professional twist. You can get answers speedily and precisely, and as a client, you don’t even really have to pay much attention while it’s occurrence. It’s a significant customer service channel to offer, in this era, if you want your business to be considered gravely. There are all sorts of opportunities accessible through live chat that is alike to phone and e-mail combined.

Live Chat is one of the popular active methods available to connect with your client, and here’s why

Live Chat is like e-mail hold up on steroids. It takes the traits that customers love from e-mail support, like lucid verbiage, readymade transcripts, and qualified tones, and it spins that right into a channel that customers will also get to enjoy at a much faster pace. With Live Chat, you get all the private attention of a single agent and the speed of a phone call’s declaration, but you can still keep multitasking if you have other things to do. Live Chat nearly deletes language barriers. Communicating with worldwide clients may not be something your company handles on a day to day basis, but you don’t really require looking outside the country to find someone whose first language is not English. You can field troubles ranging from simple product questions to semi-complex client relations concerns.

Live chat software for Android is mounting its value

Live chat software android tools are being ever more popular as more and more users are opting for Android devices. Bearing in mind this rising popularity of Android devices, live chat software has come up with this innovative software that allows users to converse with website guests through their Android devices without installing any standalone worker console. Website operators can engage with online visitors from anywhere and also on the move through their Android devices

Procedure for using live chat software for Android

Using this online help chat software is pretty simple; all you require to do is make an account with live chat, put the chat code provided by them on the website, download the operator console and initiate chatting with website guests. It can also act as android live chat software in case you want to interrelate with website visitors outside organizational premise through your Android device. All you need to do is download the app and start chatting with website guests through your Android device.

Chatwoo a site for website owners and not friend seeking

Stay connected to your website visitors with the much-anticipated Chatwoo for Android. It has many features, some are listed below

Live chat software allows business owners to be in touch in real-time with their website guests to sell online and provide customer support directly from Android mobile. Use the potential of Chatwoo automatic & intelligent chat appointment to proactively reach out to hot leads browsing your pages. Never miss a chance to sell more on Chatwoo. This update features long-awaited push notifications. Now you'll get notified about novel chats and website guests even when your app is closed. Having the app running in the background will save juice on your battery thus letting you run your cellular phone up to 5 times longer.

Live Support Software Comparison

Live Support Software Comparison

Live support software an appropriate way to interact

Live Chat support is a comparatively new way to interact with your website visitors. Usually, the visitor initiates a chat demand by clicking an icon on the website. Live chat can be used for potential customers in order to help them with their buying decisions or for existing customers who need support with a product they have already bought. Many large websites have in progress to offer live chat support within the last two years. But live support system are not only appropriate for the big sized business but small and medium sized business alike have started to understand the additional benefits live support can bring to their websites.

How to install LIVE Chat on website

Installing live chat on your website hasn’t always been this easy. Even a few years ago offering live chat means that you have to install the software on your own server and pay out vast amount of money to maintain the system, live support was not easy to attain by most small or medium sized business. Time has changed now, all you have to do is to just copy a couple of lines of code that the vendor provides and put it on your website. It’s really that uncomplicated, and you don’t need to be very technical to enable live chats on your website.

Added features that live support tools offer

  1. There are free of charge chat agents, you can set your software to start chats proactively on their behalf, in this way you will be able to attain a lot of customers.
  2. When there is no chat agent, online you can generally choose whether the chat client will simply go or turn into a contact form.
  3. Most tools will automatically save a copy of chat, this great in case you want to assess the quality of your support agents.
  4. When working in group, especially in one with dissimilar departments, it is important to be able to transfer chats to one another. This generally works better with a dealer that provides their own chat comfort rather than an instant messenger.
  5. Advantages of live support software in comparison to phone and email support

Live support software comparison to phone is much easier. Chat is usually faster than phone support where you have to go through burdensome menus. Not to mention email support where nobody even expects an immediate answer. There are many other comparisons below which make live chat more beneficial than phone or email support

  • Chat agents are generally able to serve three or even more people simultaneously.
  • Absolutely no extra costs for website visitor even they are from another country.
  • Live support can easily send supportive links to the customer through the chat interface and type complex names into the chat box
  • Quality of live chat support can be reviewed.
Chatwoo – a single platform to support a seamless online experience

Chatwoo is a forward thinking online communications provider devoted to creating innovative, customizable and unique experiences for business and consumers. Chatwoo is enabling to provide more detailed information which users need in a very concise and customized manner.

Services by Chatwoo to give its customers full satisfaction

Chatwoo services can help its clients with full and fast execution, or to optimize opportunities on an ongoing basis. Following are the services given

  • Development & customization Chatwoo can provide consultative or hands-on service to help its clients deploy a fully customized solution.
  • Training – bring team up to speed fast with training sessions tailored to your specific industry, complete with tips, tricks, and shortcuts for all level of users.Chatwoo can also train the trainer to help its clients to institutionalize these techniques.
  • Optimization and right-sizing- you can get a lot of valuable data using Chatwoo. the team will recognize your website’s most valuable levels and help you put them in order to ensure that you are adequately staffed, achieving high conversion rates, up sellings and maximizing staff utilization

eCommerce Live Chat Software

eCommerce Live Chat Software

eCommerce Live Chat Software

E-Commerce Live Chat Softwares are several in number, but only few ones offer best services. So, in this article, reader will know the best live chat software vendors for e-commerce.

Website Alive- Website Alive, offers an excellent way for outsourcing the live support. It features mobile chat, click to call solutions to retailers with live chat.

Features Visitor tracking Chat transcripts Invitation Pop-ups Communication records Chat collaboration Call Routing Call transfers Multiple chat lines

Boldchat - BoldChat features the live chat support systems and some advanced tools such as multiple customer support interactions, co-browsing, click-to-call services and SMS communication. It focused on offering online support for smartphone, computer, and tablet owners with online retailers.

Features Passive browsing sharing Cross-domain implementations Mgt. of SMS, Email, and Twitter iPhone app Mobile-aware windows Post-chat survey

Moxie Software Live Chat- It offers integrated customer support systems. Organizations such as 3M, Dell, Crocs etc. integrate and used the enterprise products. Its system of Live Chat permits co-browsing, text dialogues, proactive chat and reactive chat. The company is also engaged in extending its products so that mobile browsing, social media requests, click to call features and others can be handled. It has an excellent knowledge Base support center.

Right Now Technologies

Right Now Technologies handling customer relationship management systems and call center software, for more than 2000 SMB’s.

Features Live Chat Mobile Live Chat Web Self Service Mgt. of Email Contact Center integration and software

LivePerson- It is one of the top rated companies offering online customer service. Live chat, content applications, voice, social media, CRM, mobile customer support all are integrated into this platform. Over 1.8 billion web visits boasted by company for every month and therefore to handle such heavy traffic, LP Insights, launched by company, which monitors a set of customer analytics, including their sentiments, behaviour, and purchasing patterns. Contextual customization is allowed by live chat interactions to allow website visitors to interact with operators properly. Communication needs are handled by this for some of the largest online retailing brands.

Features Improvement in Conversion Personalized experience Cross-channel communication Productivity of agent is tracked Automated clients offers

Oracle Live Help on Demand

Oracle’s Live Help technology powers big retail brands like Procter & Gamble, Costco & The Home Depot. It features live chat, integration of voice and email, offering of tools for integrating multi-channels. Its Live Chat software tracks customers and analyzes the data which is left, thereby improving chat support.

Chatwoo

Interaction is increased among those visitors who are currently on site by Live Chat system and helps in converting the inactive visitors to the active ones. Its Live Chat focuses on the activities which involve the visitors accessing the products and services.

Live Help resolves the issues of the clients/visitors visiting the website. It is an important chat Software which offers full control, perfect Integration with no compromise.

  • Fast & Simple integration- Process of integration and setup takes only 5 minutes.
  • Live Help offers for several websites
  • SSL is provided to ensure Security
  • Inter-Departmental Chat can take place
  • File Sharing is permitted
  • Chat can be transferred between supporting representatives.
  • Targeted Chat assists proactively initiate a chat with online visitors.
  • Customizable theme is offered according to the website.
  • Language Localization – It allows to create fully localize chat window in the language in which web visitors can communicate.

Live Help Server Software

Customers Live Help Server Software That Is All Yours

Live help server software is the most powerful software and is very easy to use. It improves sales and support by broadcasting visitors like a live agent by just one click. Apart from Default features, this live chat help software, provide some other features. These features are mentioned below

  • visitors stay in a queue,
  • operators assist during work,
  • transfer chat session, etc.

Live help has more features of novelty; operators can remotely manage the live help software wherever on any device including cell phone.

Features which make live chat significant

Live Help Server even has video chat! With video live chat, operators are accessible in video, voice and text chat with a simple click. Agent will show product details to the client or explain the features; prices face to face, and the potential customers will then proceed quickly to buy. On the other hand, the customer support agents become more human, gracious and consistent in video live chat. In addition, operators have the capability to monitor website visitors in live help and send proactive invitation. When the probable customers are browsing the high conversion pages, and set up audio video chats with them to suggest instant help. Operators can also push URL and send file to customers during live chat.

Why Live Chat for my business

More than 50% of website guests say that having questions answered by a live chat representative while browsing the site is one of the most significant features that a website can present. By offering live chat, you are provided with a support channel for website guests who might have left your website early.

Benefits of Live Chat

  • Live Chat is a cost efficient
  • Real-Time Live Chat is accessible to Customers
  • Live Chat increases your sales and customer service
  • Live Chat give you a benefit among your competitors
  • Live Chat is easy and quick to implement

Chatwoo is all you need to offer an awesome customer experience

Chatwoo provides you with some tools that will permit you to chat and busy your customers to enhance conversions on your website. You can also see who is presently browsing your website in real time and suggest immediate customer support. It is smart, but powerful resource management system. It stores all common questions along with files to respond to needs of the visitors’ instantly. Gash fingers from typing-that was old fashioned. Every resource can be drag-dropped in the chat box of the concerning chat partner.

What make Chatwoo more efficient

Chatwoo provides an immediate response and keeps its clients glad. Some other features are mentioned below
  1. It is available on major platforms with your Windows, Mac and Linux apps that can be installed on all lineup computers.
  2. It is easy to use and provides you with the tools to tender fast and efficient support in a user-friendly interface.
  3. It allows you to gather valuable business intelligence from customer feedback and chat transcripts that allow you to serve your customers better.

We identify that the clients have their own methods of scrutinizing data, so we’ve made it possible to download all your rare Analytics data. You can make use of our export function to download raw chat and agent activity for a period up to 90 days. You can then plug up this data into your personal system for further Analysis.

Live Chat Software for Website Review

Live Chat Software for Website Review Live Chat software is very useful and important to users. A user will get an appropriate solution for their queries. Customers like to receive their desired solutions within few seconds. This application provides fast service which would be satisfactory to all users. This is also called Help Desk Software for business purpose. It is embedded with an excellent technical support team. Live Chat solution makes a bond between users and owner on an active website. Another live chat named Tidio chat which is mobile-friendly solution in nature. It is linked with features such as multilingual support, offline messaging and customizable interface. This web-based solution delivers an outstanding place for whole business communication with users.

Main factors of Live Chat Software:

1. Reliable. 2. Online storage. 3. Productivity tools. 4. Embedded maps. 5. Professional maps. 6. CRM integration. 7. Customizable notifications.

Live Chat Software Services

Live Chat delivers fast customer support on his website as per their requirement. It is linked with customer concerns and provides personalized service. Most of the live chats are not made for small business but only for large enterprises. It will be difficult to small vendors as it may be unaffordable to them. The live chat converts browsers into paying customers and enhance the website sales. The important services provided are:

Olark: This live chat delivers quality customer support. It targeted to provide good chat representatives to control the received chats and choose the desired customer to give an appropriate solution. They have to decide which customer will get priority for problem solution. The chat representatives are closed to sales and also begin at $15 per month.

WhosOn: The live chat software helps to enhance the business growth by using customer data. It lets user monitor visitor on his website, so that owner can easily track user’s journey as per their browsing. The company minimizes bounce rates and provides an idea to improve website performance. A free trial version is also available.

SnapEngage: It integrates customer’s workflow which is streamlined with customer service. It will be part of this operation. The features involve Microsoft Dynamics, CRM software Salesforce, Desk.com, helpdesk systems Zendesk and UserVoice. It starts with $60 per month.

My Live Chat: It delivers monthly subscription as per the requirement. If anybody wants to take a test session, then free trial is available easily to the users. Additionally, real-time visitor observes personalize chat sessions and makes live chats more efficient by providing agents to handle multiple chat sessions at same time. This application is highly customizable to accommodate the user’s brand and other automated messages.

Select Live Chat Software

ClickDesk: It delivers an enterprise level at small business friendly cost. This application makes customer happy to receive desired solution y any mode whether it would via voice chats or video calls. The representatives will provide support by using Google Hangouts or live chat portal. It starts with $12.99 per month.

Chatwoo.com: This website is bestowed with many features such as SSL security, easy integration, file sharing, transfer chat, language localization and targeted chat. It increases the customer’s interactions and focuses on best products and services. This chat software solves query of customers by delivering perfect integration, complete control and with no compromise. It keeps customer’s data secure.

Live Support Software Download

live support software download

Live support software download to improve your customer online experience

Live support software is a popular term for online chat applications designed specially to provide online assistance to users of a website. Such software is used to provide immediate help to visitors on a website. Live chat is mainly used for text-based communication, however, software providers package of services like voice, video, helpdesk, CRM systems along with text chat. Typically live chat support software download applications will open a window that connects the user to an agent. Some software allows the users to be queued, so that solitary member of staff can pact with a customer and then automatically shift on to the next customer. The client's place in the queue is sometimes displayed.

Live chat‘s immense demand

Live chat support software is represented in the marketplace by such applications as Hip Chat, LiveChat, LiveAgent and many others. Live support can also be in a type of voice communication via an automatic callback. The customer enters his phone number, and the application initiates link between the client and sales rep. These apps are mostly helpful for companies that execute sales through the phone. Callback apps are supplied by the companies like Call maker, United World Telecom, GlobalTel, Alliance Communication, or on Roaming SIMs.

Why use live chat for your business

Live chat is a feature packed and swiftly deployable; it’s the primary solution for desktop-based online chat. Forget about clutter and focus on chats and guests. Live chat’s easy and streamlined interface gives you an apparent picture of your customer service and helps you to handle cases quickly. It has many features, some are listed below

Live chat features

Live chat can literally take a look into its client's mind. Everything that customers are typing in is noticeable in the chat window, even if they don’t send it over. Both the agents and clients can use Live chat software too exchange files, no need to use perky links or email, simply drag and drop the file on the chat window. With live chat software, all preceding chats are readily available in the chat window. No need to switch back and forth. You can modify any part of chat window, both in terms of looks as well as behavior. Live chat can sense when visitors take certain actions on your website and concern chat invitations based on those actions.

Talk to customers in real time with Chatwoo

The gaze and the feel of the live chat function were easily customized to Chatwoo. It is online customer service software with live support, build in help desk and web analytics. Chatwoo has always been shaped with customer service in mind. The fresh and simple design will help to deliver the best support experience. It makes sure that customer won’t be unfocused by unnecessary noise and clutter when answering chats. There are many benefits of Chatwoo some of them are listed below

Advantages of using Chatwoo

Chatwoo gets real knowledge about its guests automatically from over 30 system parameters Chatwoo can manually invite visitors to chat with you, when you think it’s appropriate. For every manual invitation, it will type a personalized invitation message with specific information relevant to its guests. Chatwoo can simultaneously switch to multiple chats and switch between chats quickly and easily by using keyboards shortcuts. Chatwoo is a live chat alternative which can support all major browsers on all major operating systems and is its foremost feature.

E-commerce Live Chat Software

E-commerce Live Chat Software

E-Commerce Live Chat Softwares are several in number, but only few ones offer best services. So, in this article, reader will know the best live chat software vendors for e-commerce.

Website Alive- Website Alive, offers an excellent way for outsourcing the live support. It features mobile chat, click to call solutions to retailers with live chat.

Features

  1. Visitor tracking
  2. Chat transcripts
  3. Invitation Pop-ups
  4. Communication records
  5. Chat collaboration
  6. Call Routing
  7. Call transfers
  8. Multiple chat lines

Boldchat - BoldChat features the live chat support systems and some advanced tools such as multiple customer support interactions, co-browsing, click-to-call services and SMS communication. It focused on offering online support for a smartphone, computer, and tablet owners with online retailers.

Features

  • Passive browsing sharing
  • Cross-domain implementations
  • Mgt. of SMS, Email, and Twitter
  • iPhone app
  • Mobile-aware windows
  • Post-chat survey

Moxie Software Live Chat- It offers integrated customer support systems. Organizations such as 3M, Dell, Crocs, etc. integrate and used the enterprise products. Its system of Live Chat permits co-browsing, text dialogues, proactive chat and reactive chat. The company is also engaged in extending its products so that mobile browsing, social media requests, click to call features and others can be handled. It has a sound knowledge Base support center.

Right Now Technologies Right Now Technologies handling customer relationship management systems and call center software, for more than 2000 SMB’s.

Features

  • Live Chat
  • Mobile Live Chat
  • Web Self Service
  • Mgt. of Email
  • Contact Center integration and software

LivePerson- It is one of the top rated companies offering online customer service. Live chat, content applications, voice, social media, CRM, mobile customer support all are integrated into this platform. Over 1.8 billion web visits boasted by company for every month and therefore to handle such heavy traffic, LP Insights, launched by company, which monitors a set of customer analytics, including their sentiments, behaviour, and purchasing patterns. Contextual customization is allowed by live chat interactions to allow website visitors to interact with operators properly. Communication needs are handled by this for some of the largest online retailing brands.

Features

  • Improvement in Conversion
  • Personalized experience
  • Cross-channel communication
  • Productivity of agent is tracked
  • Automated clients offer

Oracle Live Help on Demand Oracle’s Live Help technology powers big retail brands like Procter & Gamble, Costco & The Home Depot. It features live chat, integration of voice and email, offering of tools for integrating multi-channels. Its Live Chat software tracks customers and analyzes the data which is left, thereby improving chat support.

Chatwoo Interaction is increased among those visitors who are currently on site by Live Chat system and helps in converting the inactive visitors to the active ones. Its Live Chat focuses on the activities which involve the visitors accessing the products and services. Live Help resolves the issues of the clients/visitors visiting the website. It is an important chat Software which offers full control, perfect Integration with no compromise.

  • Fast & Simple integration- Process of integration and setup takes only 5 minutes.
  • Live Help offers for several websites
  • SSL is provided to ensure Security
  • Inter-Departmental Chat can take place
  • File Sharing is permitted
  • Chat can be transferred between supporting representatives.
  • Targeted Chat assists proactively initiate a chat with online visitors.
  • Customizable theme is offered according to the website.
  • Language Localization – It allows to create fully localize chat window in the language in which web visitors can communicate.

Live Chat Software Android

live chat software android

Live Chat Software Android

In this world, everything is on the go. Every old slow way that you can’t even imagine in the past that can’t be improved is now improved. From Shopping, Buying, Selling, Communicating, up to accessing sorts of information can now be done with ease. Thanks to the help of the internet. But that doesn't end there, now that the novelty and accessibility of Smartphone is common, Smartphone just makes the process much faster. The reason why Smartphone is way much faster is that you can access it easily, you just a hold button for roughly two seconds, spare half a minute for booting, and another minute for setting up your Internet connection and doing what you want. Using a laptop or computer takes long to boot and to setup compared to a Smartphone.

Alternatives are more

Now, we are mainly converging in conversation worth of Smartphone, specifically on the Android OS. If you have a business, communication is an important factor and one that you must focus on. Without communication, your business is going to be dead. Admit it; you do not have the time to sit in front of your computer the whole day just waiting for someone to leave a question that you will answer. This becomes even more difficult if you have more matters to attend to, you just can’t simply put your laptop in your back pocket. The answer is to chat into your android device. Here are the advantages that both the customers and a user can benefit.

On the Go

No more talk here. If your customer also has the chat app, everything will be easier to you and your customer, that’s it. Hands down and no complaining.

Stay in Touch

If you are using your website, sometimes it would be hard to communicate. Let’s just say you are playing a computer game for passing time, the chances are that you won’t get notified if a chat opportunity has arrived. Even worse, if you stopped up your browser, you are ruined. In using an app in the Android, however, will get you notified since the app works in the background.

User Friendly

The goal why chat software’s are being transferred in phones is mainly to increase simplicity. If your chat system in your computer browser is simple, expect that your chat version in your phone is simpler. Simplicity can be seen through the user-friendly and only includes the proper and the most important buttons and dropdowns in a chat system. You can do anything with just a simple tap. Using an app saves energy. Not to mention, if you are using a desktop, electricity consumption will be high, saying that your computer is running the whole day. Now that is a big problem to your bills.

Wrap Up

Here it is the benefits that you can get in using the app version of your chosen chat software. Some of the apps are free, some are paid. So it is up to you to choose which one to get. It is okay and somewhat recommended to use the app version of your chat software, but nothing beats the original. You just can’t rely on the app itself, balancing is a must. The Android app may have the advantages, but full version can be found in the chatwoo.com.

Live Chat Software for Business

Live Chat Software for Business

Live Chat Software for Business

There are lots of benefits an individual can get via software accessible nowadays. In using it legitimately, an individual has to choose appropriate software that gels well with his requirement. Some of the software is accessible free of cost; few are paid. So it is up to an individual to decide which one to get. It is okay and somewhat recommended to use the software of your preferred one but there are few which are quite good. You just can’t rely on the single chat software itself, and complementary is a necessity. Trade is different from other and usual needs so that should get fulfilled suitably. The business requirement is something that is quite critical and has to be more functional in comparison to ordinary live chat software.

An individual’s necessities that must be fulfilled

There are a few features that are a must have in a chat software particularly in the case of business purpose chatting. Few of them are mentioned here so that an individual should get aware of them.

1. Live chat software must be quick: In business within a fraction of seconds, things get altered, so delay in delivering a message can cost in the big loss. Therefore the chat software an individual is opting should be rapid so that instant delivery of conversation can happen and that can remove any probability of miss-communication as well as loss due to that.

2. Live chat software should be reliable: In commerce, it is essential that the communication should be done via legitimate means. Something, that an individual can rely without having any fear. It is similar in the case of live chat software and is quite essential as well. Since there can be business messages that are confidential or sensitive and should remain a secret. However, if some of the information leaks out then consequences are difficult to point out. It can be understood by a businessman only.

3. It should be accessible at any time: Doing a business is not like working nine to five jobs and in this case working requirement to an individual can come at any time. Therefore, live chat software availability must be alike and should be obtainable at any time. There are lots of other prerequisites like live chat software should work properly, with good speed as usual time, etc. are a few to details to name.

4. Live chat software, if free of cost one opted by an individual then cannot offer full services in general. Therefore, an individual if would like to employ more features then he has to go for paid software. For business purpose, it is better to select and go for a paid version as it will be more helpful in fulfilling business need legitimately. It is more secured as well than a free edition. That’s why paid live chat software is always preferred by most of the people who runs any kind of trade and use live chat method to contact with their far away clients or other business personals.

Conclusion

Chatwoo.com is one of the recent live chat software that is introduced recently and is becoming quite popular in between people. Specifically, an individual who is in commerce line employs this software a lot as it is able to furnish most of the required features to a person.

Live Help Website Software

Live Help Website Software

Connect website guests and get more leads

What improved customs to offer them help than through a quick chat on your website? It’s way quicker than email and more competent than phone. Don’t make your customers wait. One live help website software chat agent talks ten times extra than the phone agent. Make Live Chat your go-to customer service device within minutes.  Live Chat is a client service and sales tool for your website that enables visitors to instantaneously communicate with your personnel. Guests to your website merely click a Live Help button and are linked with one of the representatives. Your representative then assists the visitor by providing information, links, graphics, or even guiding them from side to side by web site. The Live Chat explanation is provided on an Application Service Provider (ASP) source. This means there is no hardware to install and you can get on track instantly. It can support hundreds of net chat rooms and thousands of guests without any filth in response time.

How it works for satisfaction

Satisfy the clients Help those who require it, get in touch with people on your website and spot them in the right direction Most cases are resolved on spot, 8 out of 10 times the customer not even have to chase since the case have been resolved during chat. find out new opportunities by approaching clients directly on site Keep pathway on the performance

Live chat features which make it unique

Chatting is simpler with Live Chat. Your agents get all the tools and information they need to offer quick and painless customer service using live chat. You can literally take a look into your customers’ minds using live chat. Everything that customers are typing in is visible in the chat window even if they don’t send it over. Save time by creating canned responses for discount information, your pricing, and links to specific places on your website. Tagging your chats will give you access to a whole new level of customer data. By adding a short ticket to a chat, you will be able to come out statistics for a particular type of cases only. Both the agents and customers can use live chat to exchange files. No need to use pesky lines or emails attachments. Simply drag and drop a file on the chat window. All chats are stored and can be accessed later on. Using rich filtering options, you will be able to rapidly find conversations that comprise a certain expression, were handled by a particular agent or happened during a specified time frame.

Why is Chatwoo the only chat option

  1. Chatwoo gives you limitless chats. No questions asked. Now, nobody can stop you from engaging with your clients.
  2. Chatwoo works across your entire internet properties.
  3. Built to empower your sales and support teams with precedence tiers, transfers, user roles, monitoring, reporting and team chats.
  4. Customize the whole lot! The chat window, agent photos, company logos, chat buttons, and agent greeting messages.
  5. Chatwoo will not impact your website's initial-load performance thanks to synchronous loading.

Live Help Support Software

Live Help Support Software

Live to support by means of live help support software

Live support software is a popular term for online chat applications planned especially to provide online assistance to users of a website. Such software is used to offer instant help to visitors on a website. Live chat is mostly used for text-based communication; however, software providers pack services like voice, video, helpdesk, CRM systems all along with text chat.

Two major components of this system

The system typically consists of 2 components: A text box on the website. An operator control panel to permit the agent to respond to the chat.

Types of chat in this structure

There are two types of chats:

  1. Pro-active chat - In this case, the content box pop-ups on its own and shows a message to the guest. This message is displayed based on dissimilar criteria like the amount of time depleted on the website, the pages visited, etc. The visitor can then decide to respond to the message displayed.
  2. Broadcast- This is a chat initiated by the visitor.

Technology on which this structure is based

The system is usually implemented by thrashing a JavaScript code on the website of the user. The JavaScript code uses cookies to pathway user activity on the site among the applications available, JavaScript, Java, or Flash Player are used to run the application directly within the browser. These online applications vary from classic software typically because website visitors don't have to set up anything on their PCs, and they can converse freely with website's online live chat agents. There is also live support software that goes beyond basic text chat, and offer such superior contact capabilities as true VoIP (Voice over IP), application sharing, remote view, real-time website traffic monitoring, and remote form filling.

The course of action in which it works

Usually, live support applications will unlock a window that connects the customer to an agent. Some software allows the users to be queued, so that one associate of staff can deal with a customer and then automatically shift on to the next customer. The customer's position in the queue is at times displayed. Live support can also be in a form of voice communication via an automatic callback. The client enters his phone number, and the application initiates link between the client and sales rep. These apps are typically useful for companies that execute sales through the phone.

Chatwoo makes live chat effortless

Chatwoo is a company which makes live chat effortless. It deals with live chat which increases connections among visitors at present on your website and helps to alter inactive visitors into active ones. It also deals with live help which is betrothed and solves doubt of the customers/visitors on your website. Chatwoo Live Help is noteworthy Chat Software with absolute control.

Why prefer chatwoo

Chatwoo user’s love the chat tool because the Chatwoo amalgamation and setup process takes below 5 minutes, you can put ChatWoo on more than one website, and monitor them from one admin account, and many more features which are loved by the customers.

Live Help Software Open Source

Live Help Software Open Source

Open Source and Live help Software

Your clients need help with your website, anyway. They don’t know how to fix their troubles, and they’re growing frustrated. Your objective is simple: get in touch with them before they bail and cease being “customers” all in all. If you don’t have the time or inclination for software, then Live Chat is the solely means for you to go. A “Live Chat” platform sounds expensive, but if you read carefully the features below, you’ll see that there are plenty of free and premium options for running live chat software on your website.

Stand-Out Features

My Live Chat has one of the easiest and most instinctive user interfaces ever created. Its exclusive set of features includes affluent text, icon emoticons, sound effects, user selected fonts, text and avatar icons, and more.

Perfect for online shopping sites, you only pay for the staffing, not the software. This means you can utilize Live Chat function for free. You can keep away from long-term pricing commitments if your sales don’t increase with it. An effortless dashboard allows you to review transcripts, observe your data, and easily observe which problems your customers are having most frequently.

Advantages of live chat

Rather, free and open source software (FOSS) holds plentiful other compelling advantages for businesses, some of them even more valuable than the software's low price. Need a few examples? Let's start counting Open source software gets nearby to what users desire because those users can have a hand in creating it so. It's not a matter of the vendor giving users what it thinks they want--users and developers create what they want, and they make it well. Business users can take a portion of open source software and tweak it to suit their requirements. Since the code is unlocked, it's simply a matter of modifying it to insert the functionality they want. Open source software, is characteristically much less resource-intensive, meaning that you can run it fit even on older hardware. It's up to you--not some vendor--to decide when it's time to get better. If you're considering using open source software, it will usually cost you nothing to try it out first. Limitless developers and users are working to get better the security of open source software, so are there just as quite a lot of innovating novel features and enhancements for those products.

Chatwoo a free and an Open source option

Chatwoo is about extra than Live Chat. It holds it to a high standard when it comes to client sales and support chatting. Luckily there is an abundance of features here to justify giving Chatwoo free version–which has a bounty of capability for anyone who wants to run live chat–the old college attempt.Chatwoo Live help software open source is a great stepping stone for anybody who intends to slot in a live chat on their website without spending a penny. But if you have a website that’s more sophisticated or a holdup staff that’s ready to go, it’s probably better to opt for a comprehensive client support and live chat suite.

Live Help Software Free

Live Help Software Free

Add to Live help software It’s free

If you're looking for a live chat alternative, but just aren't prepared for a paid edition then Live Chat Free version is the perfect way to go. With inserting a easy piece of HTML code, a floating chat button that doesn't hinder with your website design, and key features to assist you do chat right, you'll be chatting to your website visitors without any cost. At Live help software free, we utilize the most effective technologies to offer highest quality at the minimum price. This is why we are able to present you totally free version of live chat software and economical premium version. Live chat allows companies to offer instant customer service by chatting with clients while they’re trying to use the product, providing an unprecedented potential for insight and retention.

Why it is free

We think everyone deserves to have chat software in website. Live chat offers valuable premium plans, but our business model allows us to offer everyone professional chat software for free. At Live Chat, the most effective technologies to offer highest quality at minimum price are used. This is why we are able to tender you totally free version of live chat software and inexpensive premium version.

Live chat software offers more than just chat

Push links to guests, co-browse with online shoppers, and find out how they found your site. Interact with website guests and give them the support they're seeking. One agent can grip any figure of chat sessions at the same time. Each session runs in a detach room tab in the Agent Console, agents can agree to or take no notice of incoming chat request by pressing on "Accept" or "Ignore" badge in the room tab. It can hold up hundreds of web chat rooms and thousands of visitors without any degradation in reply time; it’s still being actively developed. Guests will see the padlock sign in their live chat browser window letting them know the discussion is encrypted. It is effortless for agents and visitors to connect files to conversation, screenshots, manuals, documents and many more.

The best products are always free

The web’s major companies, and arguably the best products, are more or less always free. From Facebook to Google, Twitter and Instagram – free does not signify cheap. Live chat is jam-packed with all the features you need to provide winning customer’s hold- it is lightning fast, consistent and scalable. If you already use live chat on your site, there really is no motive to keep paying an agent.

Why only Chatwoo

Chatwoo presented a new standard chat system to website owners so online guests can chat or send messages to other visitors effortlessly at free of cost. Coordination is the key to success for Chatwoo. It deals with the client proficiently to keep a clear overview and effectively work together to make customers happier than ever. ChatWoo gives freedom to Support Agent to access support room via mobile devices so they can serve up chats on-the-go. Advanced chat customization that allows you to alter most of the details of your chat window.

Live Help Software

Live Help Software

Talk to your customers in real –time with Live help software

Live help Software is a developer of Live Chat - software as a service-based instantaneous visitor monitoring and online chat software device for e-commerce sales and support. Live chat software is the best ever way to connect your customers. Live chat allows companies to offer instant customer service by chatting with clients while they’re trying to use the product, providing an extraordinary potential for imminent and retention.

Live chat features

In addition to essential text-based chat, live chat tools present a number of other features to assist you to control your chats, share your workload and value more about your website visitors. These may include:

• Analytics data regarding your customer’s place and the language they converse • Archived transcripts of caller chats • Operator-initiated chats and automatic chat prompt • The capability to collect custom information, moreover via JavaScript or using a form • Numerous operator chatting, so you can exceed chats to different team members • Automatic transformation of multilingual chats • Skins and themes to make the chat box match your own website • Screen allocation and automatic page redirection • Offline tools, such as a contact form when no operators are available

So, is live chat the future

The potential of live chat is unassailable. The capability to present instant help to a customer previous to they get annoyed is an incredible way to build customer satisfaction. And the own nature of chat both increases customer friendliness and affinity with the company.

How does live chat work

Live chat allows you to instantly converse with your website visitors via immediate messaging. On a basic level, the instant messaging part of the software works in a similar way as a normal desktop messaging application like Skype, however, the website visitor doesn’t require any special software installed. The chat basically appears within their browser window, and the website visitor can have a chat with an operator by typing into the live chat box.

Why use live chat

Any opportunity to have more interaction with your clients and answer their questions quickly is a good thing in my book. But here are some specific benefits you may not have thought of.Customers love live chat and regard it as an important website feature • Live chat can lessen costs and reduce incoming emails • Live chat can boost sales • If your competitors aren’t doing it then you can get a leg up. • Live chat enables you to improve the understanding of your customers which in the long run will direct to better products and more business.

What is the cost

Live chat is generally very affordable with reasonable price, although there can be a broad variation in price between basic plans and more superior features.

Chat woo the well-organized way of live chat

Chatwoo Live Chat focuses on the activism concerning visitors screening products, services or causes; it believes in ideal Integration and no compromise. It compliments customer's (Data) Privacy and provides an SSL (Secure Sockets Layer) grade security to ensure all your chat history is kept away from distrustful threats. Chat Woo also permits inter-department chat.

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