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The online media has almost filled the gap between big and small businesses, especially in the Hosting world. Traditionally big ones outpower their small competitors by investing hugely in traditional media. Now, as Internet and web hosting is affordable and within reach of budgets of small businesses. It is utilized efficiently to gain local and global customers. In this social media has come out as an essential tool for sharing product information and getting feedback or comments. With smartphones, it is easy to create videos or podcasts to disseminate valuable information., listing hosting companies and asking visitors to share their reviews, comments, feedback or experiences is getting much attention. The hosting companies are getting information about the issues that reflect poorly on their business. The companies are taking it positively, to resolve the problems regarding services and also appreciating feedbacks. Thus, helping them to recover former clients and attract new customers.

Tuesday, 8 May 2018

live chat really help or not?

i was wondering is that live chat really help you get more clients or is that just something live chat providers say to get you to buy from them?

In my experience, live chat support doesnt help a lot, if any. But, having a live sales chat available sometimes, does help. If you do decide to offer a live sales chat, I suggest using one that has the ability to not show the chat icon when you are not online.

i think live chat definitely help. As sometimes when your clients need help urgently, at least support is there to help and it will help you to maintain your customers.

If you have the time and the work force then chats are highly preferred by clients browsing your site. They are far more likely to click the "live chat" link than to go through the effort of opening a sales request and checking their email for responses.

I have been a reseller for a long time and honestly i can say that almost 40% of my customers I got because of live chat.
Live chat doesn't help a lot.
Hosts that i have used have had live chat and i have personally loved it. My problems were fixed in 5-10 mins
Tickets and Chat are both essential for web hosts in specific because of the nature of clients. Live chat can help both in increasing sales and customer retention if done 24/7 and by trained staff.
Yes, it really can help you to get more business. Your clients can directly to ask questions before signup your package, but you have to make sure your live chat is always online, otherwise that's useless.
Live chat works very well for us, our clients like to receive an immediate response to their inquiries.

What do you think about live chat support? Do you prefer your web host to take phone calls or you think that chattting with cutomer support is better

Well both are important as hosting needs to have phone support and live chat.
I prefer using Live Chat Support.

I feel both are very important. While Live Chat is an easy way to assist customers, answering the phone is very important as that will say allot about a company. You may not always have access to a computer when you need to get in touch with your host which is why you should always have the toll-free stored in your cell phone.

Providing both LiveChat & Phone Support is very important. A customer deserves to be able to contact the company as easily as possible in a way that suits them.

Recommendations of chat software would be BoldChat (if on a budget comes equipt with a free version) or LiveChatNow, a more advanced LiveChat solution at a higher price but is very nice to use for a business and clients.
Live Chat is a very good way of helping out your clients, i use it on my site any find it very useful

I've never liked live chat. Usually, the rep (or sometimes two reps) who are working the system are so overburdened with chat windows, that conversing becomes a long, drawn-out process. It's much easier to pickup the phone, ask your question, and be done!

I believe live chat is good for pre-sales support

I find live chat support semi-useless. If it's for a small problem, then I agree, live chat is easy enough if the resolution time is 5 minutes. If it's a major problem, where you need to get other people involved to fix it, reboot the server, etc...then live chat is useless and using a trouble ticket system is the way to go. You can't just waste a tech's time on live chat asking "is it fixed yet?".
Well both are important as hosting needs to have phone support and live chat. Live chat and tickets are good support for webhosting.I prefer both live chat and phone support aswell tickets.

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